Backpack Online : Non Refundable Rates



Non-refundable rates (NRR) are sold on Hostelworld next to the standard rates:



In order to accommodate NRR, we have changed some functionalities in BPO.


  1. Setting up Hostelworld rates :
  •             Use Rack rates on Hostelworld


If you are using your Rack rates only, your seasonal rates will still be picked by Hostelworld and sold online as usual – only ensure that the Rack rates are activated in your Hostelworld agent:





However, your Price View rates will now be used by Rack only – please ensure that your Price View rates are added to both Rack and Hostelworld agent. This option is called Yield Management for Hostelworld:







  •  Use separate rates for Hostelworld


We have removed the seasons from the Hostelworld agent – only one general standard rate can now be set up for Hostelworld:





However, you can still add seasons and daily rates through the Price View page – these will override the Standard Rate:





You can add a specific rate for a specific day and room type – simply click on the corresponding box and set up the new rate:



Or you can change the rates for a period of time – this is a great alternative to seasons:





  1. Setting up Non-Refundable Rates


The non-refundable rate is a percentage that you deduct from your standard rate.

You can set up the percentage amount in your Rates tab – this can be done with a different percentage for each room type:




The same percentage will apply to the standard rate or to the daily/Yield Management rate if you have added one:




Once the NRR percentage is setup, you can activate the NRR for the room type – this will activate NRR for all dates:





You can then deactivate the NRR per day from the Price View screen:





You can also use the bulk update function to block or unblock NRR for a longer period of time:



  1. Non-Refundable bookings


NRR bookings will appear separately in your Web Bookings tab, so you will see them straight away when they come in:




The non-refundable balance that you can charge in advance will be displayed in a note - credit card details will be available in the Details tab as usual:




Rooms booked under NRR will be displayed in the customer bill per day and per room type:





If a customer booked mixed rates (standard and NRR), you will be offered the possibility to use NRR rates for new guests when changing the number of guests in a booking, prior their availability for all dates of stay:




Note: the same guest cannot be booked on both standard and NRR rate – the system will prevent booking more guests than available:




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