Request for a review/comment be removed


We know that customers find reviews very useful when browsing online. As a result, we only remove reviews in certain situations:

  • When the review includes abusive language, swearing, discriminatory remarks, language that targets a staff member negatively, or personal political, religious and ethical viewpoints.
  • When the review promotes illegal activities.
  • If it includes contact details like phone numbers and addresses.
  • If we suspect that a review isn’t genuine and may be used to target a competitor, we will remove it completely.

You can query a comment through your hostelworld inbox by clicking on 'Reports' tab and then 'Customer Ratings'.



Then select the dates and click on GO. You can query or reply to a review once you click on the booking ref:



After you submit the query, our team will check that and get back to you.

Alternatively you can email us


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