How to charge if customer does not arrive?


A no show occurs when the customer neither arrived nor cancelled the reservation with you.

In this article you will find information on no show policy and cr

To minimise loses for your property from customers not turning up, in case of a no show (and late cancellation), the hostel is entitled  to charge a fee equivalent of the cost of the guest’s first nights stay - in case of Standard Booking & full cost - in case of Non-Refundable booking.

If you are using Hostelworld Inbox or BPO (Hostelworld's own cloud based free property management system)

Guest's credit card details can be found by bringing up the booking page in your Hostelworld Inbox or BPO, clicking into booking and then into CC details link.

If you are using a channel manager 

You can access CC details directly in your channel manager  if you are using :

For all other channel managers, you will need to log into Hostelworld Inbox to get credit card data.

As Hostelworld is PCI compliant, there  is a number of restrictions on credit card details : 

  • Credit card details are stored in the system up until  7 days  after the scheduled check out date, due PCI Regulations.
  • Unable to store & display CVV/CVC code. However if your business is listed as an accommodation provider you should be able to charge anyway by bypassing the code. Contact your bank or the credit card company for more information.

If the booking was for more than one night you should also cancel the booking to try and resell these beds. We have a lot of 'last minute' demand, make sure you do not lose out on those bookings.

How to change or cancel a booking


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