Bed Bugs are a well-known problem in the accommodation sector and affect the majority of hostels from time to time. Dealing with an outbreak immediately is essential. When a guest mentions bed bugs in a review we will not remove this review. We would expect that the customer would advise of this issue at reception and that the relevant steps are taken to rectify the problem. This would entail ensuring the guest knows where to get relevant medical attention and compensating them accordingly, as well as calling your local pest control company to ensure problem is rectified.
In your reply to any review mentioning bed bugs, you can inform future guests that you have taken the necessary steps to eliminate the issue immediately.
We aim to be as transparent as possible and if a hostel doesn’t adequately deal with an outbreak of bed bugs other travellers need to be aware of this.