An active Master user can reset the password for the other master and non-master users in Backpackonline.
To do so, please go to Settings > User Setup > Edit User
Select the User you wish to reset the password for from the drop-down menu, type in the password, select Active and click on Save.
Properties can also contact the Global Market Support Team if they need to reset a Master User:
PH . +353 15245888.
We provide urgent assistance outside the normal office hours(from 6pm to 10pm Monday-Friday) and during the Weekends by email UrgentSupport@backpackonline.com