BPO : How to recognise a Non Refundable booking

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NRR (Non-Refunable) bookings will appear separately in your Web Bookings tab, so you will see them straight away when they come in:

 

 

The non-refundable balance that you can charge in advance will be displayed in a note - credit card details will be available in the Details tab as usual:

 

 

 

Rooms booked under NRR will be displayed in the customer bill per day and per room type:

 

If a customer booked mixed rates (standard and NRR), you will be offered the possibility to use NRR rates for new guests when changing the number of guests in a booking, prior their availability for all dates of stay:

Note: the same guest cannot be booked on both standard and NRR rate – the system will prevent booking more guests than available:

 

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