BPO : How to change rooms in BackpackOnline

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One room type can have multiple rooms associated to it in Backpackonline.

Bookings are imported in Backpackonline based on room types, not individual rooms. However all bookings need to be manually allocated into individual rooms.

 

Below is a how to guide for:

  • Changing the room type within an individual booking.
  • Temporarily changing the room type of an individual room
  • Permanently changing the room type of an individual room

 

    1. Changing the room type within an individual booking.

i. If a room type change is requested prior to the guests arrival

 

  • Open the Booking
  • Click ‘Rooms’ Tab
  • Click ‘Change Types’
  • You will see a list of available Room types and beds

  • If changing the room type put zero in the guest box against the original type and the new number of guests against the new room type
  • Click save and follow prompts.

 

ii. If the booking is already checked in, void the check in and proceed as above.

 

  1. Temporarily changing the room type of an individual room

 

  1. Choose the date(s) as if you were making a manual booking. Click on ‘beds’ against a singular date, or click and drag across the dates wanted.

 

  1. Your availability will appear – click the circular button with 2 arrows in front of the relevant room type – all ‘EMPTY’ rooms will display with a dropdown box beside them listing the room types that they will allow you to change them to

 

  1. Choose a room type from dropdown and click save.

 

 

 

The calendar view tab will display all the changes you have made to your database set up and also where bookings are in place.

 

 

  1. Permanently changing the room type of an individual room

Rooms will allow you to change their room type, however if any future bookings are in place for the room as its original type, overrides will automatically be set keeping the room at its original room type on these dates

Go to Settings > Room Setup > Room Setup > Edit Room

 

To minimize overrides** we recommend that you move future bookings from that specific room before proceeding with the room change.

  • Highlight the room number
  • Select a new type from the Room Type drop down
  • Click save
  • Follow prompts

 

** Please see the calendar view screenshot above.

 

Note: If the new Room type you wish to change the room into does NOT exist already in BPO you will have to first add it.

Go to Room Setup > Room Types > Add Room Type.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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